How to get help.
Three ways to reach us, three response speeds. Pick whichever matches your urgency.
Email — for everything not on fire
Send to support@radarrr.io. Replies within 4 business hours Monday-Friday 9am-6pm Central. Include screenshots, the time you noticed the issue, and what you expected to happen vs what happened.
Text Jarred directly — for live issues
Existing customers have the founder's personal mobile. Use it when something is actively breaking in your business OR when an automated message went out that shouldn't have. No SLA on weekends but you'll get a reply.
Live patient-care incident — call Jarred
If the AI agent shared incorrect medical information with a patient, escalated something wrong, or your line is actively down and you're missing calls right now — call. Not text, not email. Call. We'll hot-fix or roll back within 15 minutes.
During specific scenarios
The agent shared wrong information
Take a screenshot of the conversation. Email support@radarrr.io with the screenshot and one line about what should have been said. We hot-fix the prompt within hours, not days.
A patient says they never got their appointment confirmation
Look up the patient in your admin dashboard. The audit log shows every message sent + delivery status. If something looks wrong, email us with the patient's name and we'll trace it end-to-end.
A booking didn't show up in your Google Calendar
Check the admin dashboard first — if the booking is there, it's a calendar-sync issue. Send us the booking ID and we'll re-sync. Usually fixed in under 10 minutes.
Your reactivation campaign sent more messages than you wanted
The monthly limit is enforced automatically, but if you want to pause a campaign mid-flight, go to the Campaigns view in the admin and click Pause. Text us if you need to undo an in-flight send.