Legal · Terms of Service

Terms of Service

Inxcess LLC, DBA Radarrr

Effective Date: April 29, 2026

Last Updated: April 29, 2026

⚠️ ATTORNEY REVIEW NOTICE: This document is a template based on industry-standard SaaS terms of service. It has NOT been reviewed by a licensed attorney. Before using this with paying customers, have a SaaS-experienced attorney in your jurisdiction review and customize this document. Templates do not replace legal advice. Costs typically $300-1,500 for a one-time review.

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the website, services, and software provided by Inxcess LLC, doing business as Radarrr ("Radarrr," "we," "us," "our"), located at 2418 Fats Domino Ave, New Orleans, LA.

By accessing radarrr.ai (the "Site") or using any of our Services (defined below), you ("you," "your," or "Customer") agree to be bound by these Terms. If you do not agree, do not use the Services.

If you are using the Services on behalf of a business or other entity, you represent that you have the authority to bind that entity to these Terms.

2. Description of Services

Radarrr provides managed AI receptionist and customer-engagement services for service businesses, including but not limited to:

  • AI-powered voice call answering and appointment booking
  • AI-powered SMS conversation handling and lead qualification
  • AI-powered Instagram and Facebook DM handling
  • AI-powered customer reactivation campaigns
  • Configuration, tuning, and management of the AI agent ("Candace") on Customer's behalf
  • Weekly summary reporting and conversation transcript access on request

The Services are provided as a managed service. Customer does not access or operate the underlying software directly.

3. Customer Responsibilities

By using the Services, Customer agrees to:

  • a. Provide accurate, current, and complete information during onboarding
  • b. Promptly notify Radarrr of any changes to business information that would affect Service delivery (pricing changes, hours, providers, services offered)
  • c. Maintain accurate customer contact information for any data shared with Radarrr
  • d. Comply with all applicable laws regarding the messaging of Customer's customers, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and applicable state privacy laws
  • e. Obtain proper consent from Customer's customers before adding them to outbound messaging campaigns (specifically reactivation campaigns)
  • f. Not use the Services for any unlawful purpose, including but not limited to: unsolicited bulk messaging, fraudulent activity, distribution of malware, harassment, or any communication that violates third-party rights
  • g. Maintain the confidentiality of any account credentials provided by Radarrr
  • h. Promptly review weekly summary reports and respond to escalations from the Radarrr team

4. Prohibited Uses

Customer shall not use the Services to:

  • Send unsolicited commercial messages without proper consent
  • Promote gambling, adult content, illegal substances, weapons, payday lending, debt collection, or other restricted content categories per carrier guidelines
  • Impersonate any person or entity, or misrepresent affiliation
  • Send messages that contain abusive, threatening, defamatory, or harassing content
  • Reverse engineer, decompile, or attempt to extract the source code of any Radarrr software
  • Resell, sublicense, or provide the Services to third parties without written authorization
  • Use the Services in any way that could damage, disable, overburden, or impair Radarrr's infrastructure
  • Violate any applicable law or regulation, including but not limited to laws regarding consumer protection, healthcare privacy, and electronic communications

Violation of this section may result in immediate suspension or termination of Service without refund.

5. Fees, Billing, and Payment

  • a. Subscription Fees. Customer agrees to pay the monthly subscription fee for the Service tier selected at signup. Fees are charged in advance on a monthly basis to the payment method on file via Stripe.
  • b. Pilot Period Guarantee. New Customers receive a 30-day pilot period. If Radarrr fails to deliver the agreed-upon outcome (defined in writing during onboarding), Customer is entitled to a full refund of fees paid during the pilot period. After day 30, the standard refund policy in Section 5(d) applies.
  • c. Auto-Renewal. Subscriptions automatically renew monthly unless cancelled before the next billing cycle. Customer may cancel at any time via written notice to support@radarrr.ai or by self-service cancellation in the customer portal (when available).
  • d. No Refunds After Pilot. Except for the pilot period guarantee in Section 5(b), all fees are non-refundable. Cancellations take effect at the end of the current billing cycle.
  • e. Failed Payments. If a payment fails, Radarrr will attempt to charge the payment method on file up to three (3) additional times over seven (7) days. If payment is not received within fourteen (14) days, Service will be suspended. Service will be permanently terminated after thirty (30) days of non-payment.
  • f. Price Changes. Radarrr may change subscription fees with thirty (30) days' written notice. Continued use of the Service after the new fee takes effect constitutes acceptance of the new fee.
  • g. Taxes. Customer is responsible for all applicable taxes other than taxes on Radarrr's net income.

6. Intellectual Property Rights

  • a. Radarrr Property. All right, title, and interest in and to the Services, the Site, the Candace AI agent persona, all underlying technology, software, content, designs, and trademarks (including "Radarrr" and "Candace") are and remain the exclusive property of Inxcess LLC. Nothing in these Terms grants Customer any right, title, or interest in Radarrr's intellectual property except the limited license described in Section 6(b).
  • b. Limited License to Use. Subject to Customer's compliance with these Terms, Radarrr grants Customer a limited, non-exclusive, non-transferable, non-sublicensable license to use the Services for Customer's internal business operations during the term of the subscription.
  • c. Customer Data. Customer retains all right, title, and interest in and to Customer Data (defined as data Customer provides to Radarrr, including customer contact information, business configuration, and conversation content). Customer grants Radarrr a non-exclusive, royalty-free license to use, process, store, and transmit Customer Data solely as necessary to provide the Services and as described in the Privacy Policy.
  • d. Aggregate Data. Radarrr may collect, use, and share aggregated and de-identified data derived from Customer's use of the Services for business analytics, service improvement, and benchmarking purposes. Such data shall not identify Customer or Customer's customers.
  • e. Feedback. If Customer provides feedback or suggestions about the Services, Radarrr may use such feedback without restriction or obligation.

7. Confidentiality

Each party agrees to protect the other's confidential information with the same care it uses for its own confidential information, and not less than reasonable care. Confidential information does not include information that: (a) was known to the receiving party before disclosure; (b) is or becomes publicly available without breach of these Terms; (c) is rightfully received from a third party without confidentiality obligations; or (d) is independently developed without use of the disclosing party's confidential information.

8. Privacy and Data Protection

Customer's use of the Services is also governed by our Privacy Policy, available at radarrr.ai/privacy, which is incorporated into these Terms by reference.

For Customers who are HIPAA-covered entities or business associates, Radarrr will execute a separate Business Associate Agreement (BAA) before processing any Protected Health Information (PHI). The BAA, when signed, takes precedence over these Terms with respect to PHI.

9. Service Level and Uptime

  • a. Service Availability. Radarrr targets 99.5% monthly uptime for the AI agent's responsiveness across voice, SMS, and DM channels. Uptime is measured by Radarrr's monitoring tools and excludes scheduled maintenance and force majeure events.
  • b. Maintenance. Radarrr may perform scheduled maintenance with reasonable advance notice. Emergency maintenance may occur without notice when necessary to address security or stability issues.
  • c. Service Credits. If monthly uptime falls below 99.5%, Customer may request a service credit equal to one (1) day of subscription fees per 1% below the target, up to a maximum of fifteen (15) days of fees per month. Credits must be requested in writing within thirty (30) days of the affected month.
  • d. Third-Party Dependencies. Radarrr's Services depend on third-party providers including but not limited to: Anthropic (AI model), VAPI (voice infrastructure), Twilio (SMS infrastructure), Meta Platforms (Instagram and Facebook messaging), and Stripe (payments). Outages or service degradation by these providers are excluded from Radarrr's uptime calculation.

10. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, RADARRR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

RADARRR DOES NOT WARRANT THAT (A) THE SERVICES WILL MEET CUSTOMER'S REQUIREMENTS; (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE INFORMATION OBTAINED THROUGH THE SERVICES WILL BE ACCURATE OR RELIABLE; OR (D) ANY DEFECTS IN THE SERVICES WILL BE CORRECTED.

THE AI AGENT (CANDACE) IS A SOFTWARE SYSTEM AND MAY MAKE ERRORS. CUSTOMER ACKNOWLEDGES THAT AI-GENERATED RESPONSES MAY NOT ALWAYS BE ACCURATE OR APPROPRIATE FOR EVERY SITUATION AND THAT CUSTOMER REMAINS RESPONSIBLE FOR THE ULTIMATE QUALITY OF SERVICE PROVIDED TO CUSTOMER'S CUSTOMERS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • a. IN NO EVENT WILL RADARRR (OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES.
  • b. RADARRR'S AGGREGATE LIABILITY TO CUSTOMER ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY CUSTOMER TO RADARRR IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
  • c. THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF RADARRR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  • d. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO CUSTOMER.

12. Indemnification

Customer agrees to indemnify, defend, and hold harmless Radarrr and its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • a. Customer's use of the Services in violation of these Terms or applicable law
  • b. Customer's breach of any representation or warranty in these Terms
  • c. Content or data Customer provides to Radarrr that infringes the rights of any third party
  • d. Customer's failure to obtain proper consent for messaging Customer's customers
  • e. Any dispute between Customer and Customer's customers arising from the Services

13. Term and Termination

  • a. Term. These Terms remain in effect while Customer uses the Services.
  • b. Termination by Customer. Customer may terminate at any time by cancelling the subscription. Cancellation takes effect at the end of the current billing cycle.
  • c. Termination by Radarrr. Radarrr may suspend or terminate Service immediately, with or without notice, if Customer: (i) breaches these Terms; (ii) fails to pay fees when due; (iii) uses the Services in a way that violates the law or harms Radarrr or third parties; or (iv) for any reason with thirty (30) days' notice.
  • d. Effect of Termination. Upon termination, Customer's access to the Services ends immediately. Radarrr will retain Customer Data for thirty (30) days after termination, during which time Customer may request a data export. After thirty (30) days, Customer Data will be permanently deleted, except as required by law or for Radarrr's legitimate business records.
  • e. Survival. Sections 6, 7, 10, 11, 12, 13(d)–(e), and 14 survive termination of these Terms.

14. General Provisions

  • a. Governing Law. These Terms are governed by the laws of the State of Louisiana, without regard to its conflict of laws principles.
  • b. Dispute Resolution. Any dispute arising out of or relating to these Terms or the Services shall first be addressed through good-faith negotiation between the parties. If unresolved within thirty (30) days, disputes shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration shall be held in Orleans Parish, Louisiana. Either party may seek injunctive relief in any court of competent jurisdiction for misuse of intellectual property or breach of confidentiality.
  • c. Class Action Waiver. Customer agrees that any dispute resolution proceedings will be conducted only on an individual basis and not as a class, consolidated, or representative action.
  • d. No Assignment by Customer. Customer may not assign or transfer these Terms or any rights hereunder without Radarrr's prior written consent. Radarrr may assign these Terms in connection with a merger, acquisition, or sale of assets.
  • e. Force Majeure. Neither party will be liable for delays or failures in performance caused by events beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemic, or third-party service outages.
  • f. Entire Agreement. These Terms, together with the Privacy Policy and any signed Service Agreement or BAA, constitute the entire agreement between the parties and supersede all prior agreements.
  • g. Modifications. Radarrr may modify these Terms by posting a revised version at radarrr.ai/terms. Material changes will be communicated via email at least thirty (30) days before they take effect. Continued use after the effective date constitutes acceptance.
  • h. Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  • i. No Waiver. No failure or delay by Radarrr in exercising any right hereunder shall operate as a waiver of that right.
  • j. Notices. Legal notices to Radarrr must be sent to: legal@radarrr.ai with a copy to 2418 Fats Domino Ave, New Orleans, LA. Notices to Customer will be sent to the email address on file.

15. Contact Information

Questions about these Terms should be directed to:

Inxcess LLC

DBA Radarrr

2418 Fats Domino Ave, New Orleans, LA

Email: legal@radarrr.ai

By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.