Medical + IV

HIPAA-aware AI receptionist.

Built for medical practices that need real compliance, not marketing-speak. BAAs with sub-processors, encrypted-at-rest, audit-trail-complete. Integrates with Athena and other EHRs.

Get started →📞 Try her live
Live call · 0:38(212) 555-0177
Sophie: Thanks for calling Modalities Recovery — how can I help today?
Caller: I want to book a Myers Cocktail
Sophie: Myers Cocktail is $160, runs about 75 minutes. Quick question — any heart, kidney, or liver conditions I should flag for the team?
Caller: No
Sophie: Perfect. Lauren has Friday at 2pm or Saturday at 10am — which works?
The problem

Generic AI tools touch PHI without a BAA.

Most consumer AI receptionists weren't built with HIPAA in mind. They send patient names through unaudited LLMs. They log PHI in chat history. They don't sign BAAs. That's regulatory liability your practice doesn't need.

BAA + sub-processor BAAs

We sign a BAA with you. Anthropic, Twilio, Vercel, Neon — all our sub-processors sign with us. Your PHI never touches an un-BAA'd vendor.

Athena + EHR integration

Two-way sync with athenaOne via Athena Marketplace API. Reads availability, writes appointments. No double-booking, no manual reconciliation.

Pre-booking medical screening

Configurable per service: pregnancy, medications, allergies, contraindications. Refuses bookings that fail screening, routes to clinical team.

Hard escalation on red flags

Detects medical complaints, allergic reactions, drug interactions — never tries to handle. Immediate SMS to your on-call provider.

How it works

BAA signed. Athena connected. Live in 4 weeks.

Step 1: mutual NDA + BAA. Step 2: Athena CSM enables API access for your practice (~1-3 weeks). Step 3: we seed Sophie with your services, screening questions, and provider mappings. Step 4: you're live answering calls + booking into Athena. The whole arc takes 4 weeks for most medical practices.

Get started →
Live call · 0:32(504) 555-0033 · existing patient
Sophie: Welcome back Mike. I see you have an appointment Thursday at 2pm with Dr. Lee — was that what you were calling about?
Caller: Yes, I need to reschedule to next week
Sophie: No problem. Dr. Lee has Tuesday 10am or Wednesday 3pm next week — which works?
Caller: Wed 3
Sophie: Done — Wed 3pm in your calendar, deposit moved over. Confirmation text on its way.
What you get

The outcomes that pay for it.

Signed BAA + sub-processor BAAs covering full PHI flow
Athena API integration (two-way appointment sync)
Pre-booking medical screening prevents contraindicated bookings
Hard escalation to on-call provider for medical red flags
Audit log of every call, every booking, every escalation
TCPA + state-specific privacy compliance handled
Built for medical

Talk to us about your practice.

Submit a 12-minute intake. We'll review and reply within 1 business day with a BAA template and an integration timeline.

Get started →